Store Experience & Operations Lead

Designer Brands; San Jose (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Designer Brands is seeking a Sales/Customer Experience Associate to help create an exceptional in-store experience. You will support the management team, ensure store standards, and assist with omni-channel activities such as BOPIS and Charge/Send.

The role requires maintaining daily operations, engaging with customers, and upholding company policies. Ideal candidates will have at least 2 years of workforce experience, strong communication skills, and the ability to stand and move throughout

Qualifications

• Provides excellent customer service with a positive attitude and professionalism.
• Strong communication skills for verbal and written interactions.
• Ability to collaborate with store team to meet goals and KPIs.

Responsibilities

• Model customer experience leadership behaviors to drive sales and KPI achievement.
• Maintain store standards and handle daily open/close tasks, cleaning, and maintenance.
• Support omni-channel activities (BOPIS, Charge/Send) and in-store operations.

Skills

Customer service

Communication

Team collaboration

Tech literacy

Education

High school diploma

Tools

POS system

Job description

Designer Brands is seeking a Sales/Customer Experience Associate to help create an exceptional in-store experience. You will support the management team, ensure store standards, and assist with omni-channel activities such as BOPIS and Charge/Send.

The role requires maintaining daily operations, engaging with customers, and upholding company policies. Ideal candidates will have at least 2 years of workforce experience, strong communication skills, and the ability to stand and move throughout