In-Store Experience & Ops Lead

Designer Brands; Citrus Heights (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Designer Brands in Citrus Heights, CA is seeking a Customer Service/Store Associate to support store management and drive sales. The role emphasizes in-store customer experience, inventory handling, and omni-channel tasks while upholding company standards.

You will help ensure a positive customer journey, execute daily tasks, and collaborate with leadership to meet KPIs. Flexible hours including nights and weekends are required.

Qualifications

• Excellent customer service by exhibiting professionalism and enthusiasm.
• Ability to develop collaborative working relationships.
• Strong verbal and written communication skills.
• Able to move with tempo and hold team accountable to meet time bound expectations.
• Availability to meet business needs including nights, weekends and holidays.
• Proficient with POS tech and customer interactions on devices.
• Able to stand or walk up to 100% of shift and lift up to 50 pounds.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and responding to requests with urgency.
• Ensure customers have a positive experience and complete daily store tasks.
• Review daily communication and plan tasks to achieve KPI goals.
• Communicate daily progress and follow procedures on audits, transfers, damages, etc.
• Work with store leadership to follow all policies and procedures.
• Support omni-channel activities like BOPIS and Charge/Send.
• Assist with inventory-related activities and supply needs.
• Pause to put customers first and address concerns, escalate when needed.
• Train and coach associates and perform other duties as assigned.

Skills

Customer service

Collaborative work

Verbal & written communication

Work pace & accountability

Availability nights/weekends/holidays

Tech proficiency (POS, iPhone, calc)

Standing/walking for long hours

Lifting up to 50 lbs

Stoop/Kneel/Crouch frequently

Education

High school diploma or equivalent

Tools

POS system

Register

Register Keyboard

iPhone

Calculator

Job description

Designer Brands in Citrus Heights, CA is seeking a Customer Service/Store Associate to support store management and drive sales. The role emphasizes in-store customer experience, inventory handling, and omni-channel tasks while upholding company standards.

You will help ensure a positive customer journey, execute daily tasks, and collaborate with leadership to meet KPIs. Flexible hours including nights and weekends are required.