Store Operations & Customer Experience Lead

Dsw-Shoe-Warehouse,-Inc.; Pensacola (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

DSW-Shoe-Warehouse, Inc. in Pensacola, FL seeks a customer-focused team member to enhance in-store experience and execute store operations. You will partner with store leadership on priorities, support inventory and omni-channel initiatives, and help ensure cashwrap efficiency while upholding company standards.

The role emphasizes delivering a consistent customer journey, executing daily tasks, and contributing to a positive work environment through teamwork and reliability.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Ability to build collaborative relationships with teammates.
• Clear verbal and written communication skills.
• Willingness to work nights, weekends, holidays, and varied shifts.
• Proficient with point-of-sale tech (register, devices).

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and guiding associates toward KPI goals.
• Ensure a positive customer experience by following store standards and completing daily opening/closing tasks.
• Review daily communications and plan tasks to meet required actions.
• Support store leadership with policy adherence and process consistency.
• Assist with in-store omni activities including Charge/Send and BOPIS.
• Promote safe shop conditions and report issues to Store Manager.

Skills

Customer service

Collaborative work

Verbal communication

Written communication

Flexibility hours

Tech literacy

Standing/walking

Lifting 50 lb

Mobility: stoop/kneel/crouch

Education

High school or equivalent

Job description

DSW-Shoe-Warehouse, Inc. in Pensacola, FL seeks a customer-focused team member to enhance in-store experience and execute store operations. You will partner with store leadership on priorities, support inventory and omni-channel initiatives, and help ensure cashwrap efficiency while upholding company standards.

The role emphasizes delivering a consistent customer journey, executing daily tasks, and contributing to a positive work environment through teamwork and reliability.