Store Team Leader: Customer Experience & Merchandising

Dsw-Shoe-Warehouse,-Inc.; Grandville (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a Store Manager to lead daily operations, elevate the in-store experience, and drive sales through effective merchandising, staffing, and policy adherence.

You will partner with the Store Manager to execute omni-channel initiatives, monitor KPI performance, and ensure a safe, welcoming environment for customers and associates. This role requires 2+ years of management experience and flexibility to work nights and weekends.

Qualifications

• Excellent customer service and professionalism.
• Strong verbal and written communication.
• Ability to lead a team and coach associates.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead daily store operations and drive KPI performance.
• Coach team to deliver outstanding customer service.
• Oversee open/close duties, store cleanliness, and recovery tasks.
• Monitor compliance with policies and participate in training and onboarding.

Skills

Customer service

Communication

Team leadership

Scheduling

Merchandising

Education

High school diploma or equivalent

Some college preferred

Job description

DSW Shoe Warehouse, Inc. is seeking a Store Manager to lead daily operations, elevate the in-store experience, and drive sales through effective merchandising, staffing, and policy adherence.

You will partner with the Store Manager to execute omni-channel initiatives, monitor KPI performance, and ensure a safe, welcoming environment for customers and associates. This role requires 2+ years of management experience and flexibility to work nights and weekends.