Part-Time Customer Experience Lead

Dsw-Shoe-Warehouse,-Inc.; Murfreesboro (TN); On-site; USD 17,000 - 23,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a Store Associate to support management in driving sales and delivering a positive in-store experience.

You will champion company values and partner with leadership on store priorities, focusing on inventory accuracy, omni-channel activities, and cashwrap efficiency. The role requires excellent customer service, strong communication, and the ability to work nights, weekends, and holidays.

Qualifications

• Minimum 2 years of workforce experience.
• Minimum high school graduate or equivalent.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors to achieve KPIs and respond to customer/associate requests with urgency.
• Ensure customers have a positive experience by maintaining store standards and completing daily open/close tasks.
• Support inventory-related activities including freight receipt, product placement, markdowns, and MOOS; assist omni activities such as BOPIS.

Skills

Customer service

Collaboration

Communication

Time management

Availability nights/weekends/holidays

Tech proficiency

Standing/walking long hours

Lifting up to 50 lbs

Education

High school diploma

Tools

POS system

Mobile devices

Job description

DSW Shoe Warehouse, Inc. is seeking a Store Associate to support management in driving sales and delivering a positive in-store experience.

You will champion company values and partner with leadership on store priorities, focusing on inventory accuracy, omni-channel activities, and cashwrap efficiency. The role requires excellent customer service, strong communication, and the ability to work nights, weekends, and holidays.