Customer Experience Lead & Key Holder

Dsw-Shoe-Warehouse,-Inc.; Federal Way (WA); On-site; USD 25,000 - 32,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a customer-focused associate to support store management in delivering a superior in-store experience. You will drive POS operations, inventory tasks, and omni-channel activities while maintaining DSW standards and policies.

The role emphasizes fast, friendly service and teamwork to meet daily goals. Responsibilities include assisting management with audits and transfers, handling customer requests with urgency, and ensuring safety and cleanliness.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Be empowered to meet the customer where they are and personalize their experience.
• Be committed to the customer having a consistent positive experience.
• Bring the power of shoes to life by leveraging in-store and digital services.
• Be responsible to pause and put the customer first.
• Bring fun and energy to everything you do.

Skills

Customer service

Communication

Teamwork

Tech proficiency

Flexible hours

Stamina

Lifting 50 lbs

Education

High school diploma or equivalent

Job description

DSW Shoe Warehouse, Inc. is seeking a customer-focused associate to support store management in delivering a superior in-store experience. You will drive POS operations, inventory tasks, and omni-channel activities while maintaining DSW standards and policies.

The role emphasizes fast, friendly service and teamwork to meet daily goals. Responsibilities include assisting management with audits and transfers, handling customer requests with urgency, and ensuring safety and cleanliness.