Part-Time Customer Experience Leader

Dsw-Shoe-Warehouse,-Inc.; Naperville (IL); On-site; USD 22,000 - 32,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a customer-focused associate to support store management and drive sales. You will help deliver an exceptional in-store experience, manage inventory, and execute omni-channel activities while upholding company standards.

You will work with leadership to follow policies, assist with audits and operations, and ensure safety. This role requires flexibility, strong communication, and the stamina to stand and lift up to 50 pounds.

Qualifications

• Excellent customer service with professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.

Responsibilities

• Be empowered to meet the customer where they are and personalize their experience.
• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and KPI.
• Respond to customer and associate requests or feedback with urgency and uphold store standards during opening/closing.
• Assist management with omni activities in store including Buy Online Pick Up In Store (BOPIS) and freight/markdowns.

Skills

Customer service

Communication

Teamwork

Shift flexibility

Tech literacy

Education

High school diploma

Job description

DSW Shoe Warehouse, Inc. is seeking a customer-focused associate to support store management and drive sales. You will help deliver an exceptional in-store experience, manage inventory, and execute omni-channel activities while upholding company standards.

You will work with leadership to follow policies, assist with audits and operations, and ensure safety. This role requires flexibility, strong communication, and the stamina to stand and lift up to 50 pounds.