Store Operations Lead: Customer Experience

Dsw-Shoe-Warehouse,-Inc.; Greenfield (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

DSW Shoe Warehouse, Inc. in Greenfield, WI is seeking a store leadership professional to drive sales through customer-centric experiences and team coaching. You will partner with management to prioritize daily, weekly and monthly goals, support merchandising and inventory processes, and ensure asset protection standards are followed.

The role emphasizes coaching, open/close procedures, and maintaining company policies while delivering a positive in-store experience for customers.

Qualifications

• Minimum 2 years management experience.
• High school diploma or equivalent required.
• Some college preferred.
• Ability to stand for long periods and lift up to 50 pounds.
• Strong customer service and communication skills.

Responsibilities

• Lead store to meet goals by modeling CEL behaviors and coaching associates.
• Ensure a positive customer experience and maintain store standards.
• Review action plans and ensure daily/weekly/monthly tasks are completed.
• Support inventory, merchandising, omni activities and store recovery.

Skills

Customer service

Teamwork

Communication

Time management

Flexibility

POS systems

Mobility

Physical stamina

Productivity coaching

Education

High school diploma or equivalent

Some college preferred

Tools

POS systems

Register/Callback tech

Job description

DSW Shoe Warehouse, Inc. in Greenfield, WI is seeking a store leadership professional to drive sales through customer-centric experiences and team coaching. You will partner with management to prioritize daily, weekly and monthly goals, support merchandising and inventory processes, and ensure asset protection standards are followed.

The role emphasizes coaching, open/close procedures, and maintaining company policies while delivering a positive in-store experience for customers.