Customer Experience & Ops Lead

Dsw-Shoe-Warehouse,-Inc.; San Jose (CA); On-site; USD 27,000 - 34,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a Customer Experience Leader to empower store operations and personalize customer interactions.

You will work with the management team to maintain excellent in-store experiences, manage inventory and omni-channel activities, and promote a positive work environment while adhering to company standards. The role emphasizes responding to customer needs with urgency, supporting daily open/close tasks, and collaborating with leadership to follow policies and

Qualifications

• Minimum 2 years’ workforce experience.
• Minimum high school graduate or equivalent.

Responsibilities

• Support store management in activities to drive sales and results.
• Promote positive work environment and compliant operations.
• Assist with inventory management and omni activities (BOPIS, Charge/Send).
• Ensure safe environment and escalate issues to Store Manager.
• Provide feedback on associate performance and maintain store standards.
• Perform other duties as assigned by Store Manager or leaders.

Skills

Customer experience

Communication

Teamwork

Professionalism

Flexibility

Stamina

Tech familiarity

Education

High school diploma or equivalent

Tools

POS register

Job description

DSW Shoe Warehouse, Inc. is seeking a Customer Experience Leader to empower store operations and personalize customer interactions.

You will work with the management team to maintain excellent in-store experiences, manage inventory and omni-channel activities, and promote a positive work environment while adhering to company standards. The role emphasizes responding to customer needs with urgency, supporting daily open/close tasks, and collaborating with leadership to follow policies and