Store Operations & Customer Experience Lead

Designer Brands; Naperville (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

Designer Brands in Naperville, IL is hiring a store associate to support store management and elevate the customer experience. You will help maintain in-store standards, assist with inventory and omni-channel activities, and promote a positive work environment.

The role emphasizes customer service, teamwork, and operational execution, with shift flexibility including nights and weekends. Opportunity for growth within a fast-paced retail setting.

Qualifications

• Minimum 2 years' workforce experience.
• High school diploma or equivalent required.
• Availability nights, weekends, holidays, and varying shifts.

Responsibilities

• Provide exceptional customer service and model CEL behaviors in-store.
• Maintain store standards and complete daily open/close tasks.
• Communicate daily progress and follow through on actions.
• Assist with inventory tasks, omni activities, and MOOS processes.
• Support store leadership by understanding and following policies and procedures.
• Train and coach associates; recognize and motivate the team.

Skills

Customer service

Teamwork

Communication

Time management

Scheduling flexibility

POS system

Education

High school diploma or equivalent

Tools

POS system

Job description

Designer Brands in Naperville, IL is hiring a store associate to support store management and elevate the customer experience. You will help maintain in-store standards, assist with inventory and omni-channel activities, and promote a positive work environment.

The role emphasizes customer service, teamwork, and operational execution, with shift flexibility including nights and weekends. Opportunity for growth within a fast-paced retail setting.