Store Operations & Customer Experience Lead

Five Below; Lafayette (IN); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below is seeking a retail leader who will drive daily store operations and deliver exceptional customer service. You will oversee associates, train staff, and manage stock, ensuring efficient checkout and a welcoming shopping environment.

This hourly role prioritizes flexibility, strong communication, and hands-on leadership. The position requires a high school diploma or equivalent, with college experience preferred, and offers opportunities for growth within a fast-paced, energetic

Qualifications

• High School Graduate or equivalent.
• College experience preferred.

Responsibilities

• Wow customers through personal interactions and provide fast, friendly checkout experiences.
• Oversee daily store operations and supervise associates to ensure excellent customer service.
• Assist with receiving, unpacking, and stocking to keep shelves organized and merchandised.
• Act as Manager on Duty when needed, handling store issues and staff management.
• Open/close procedures including cash handling, alarms, and security.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Leadership

Customer service

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a retail leader who will drive daily store operations and deliver exceptional customer service. You will oversee associates, train staff, and manage stock, ensuring efficient checkout and a welcoming shopping environment.

This hourly role prioritizes flexibility, strong communication, and hands-on leadership. The position requires a high school diploma or equivalent, with college experience preferred, and offers opportunities for growth within a fast-paced, energetic