Store Operations & Customer Experience Lead

fivebelow; Haltom City (TX); On-site; USD 14,000 - 19,000; Full time

Job summary

Five Below is hiring for an hourly leadership role where you will be the face of customer service, train crew, and oversee daily store operations. You will help maintain stock, assist with receiving, and ensure fast, friendly checkout experiences for every guest.

The position emphasizes training, supervision, and hands-on store management, with opportunities to advance as you master policies and merchandising while supporting a dynamic team in a busy retail environment.

Qualifications

• Management experience (1+ years) required or preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking to solve problems and improve processes.
• Ability to maintain composure under pressure in a busy store setting.

Responsibilities

• Wows customers through personal contact and great service.
• Train crew on BEST customer service for fast, friendly checkout.
• Oversee daily activities of store associates and ensure performance.
• Assist with receiving, unpacking, and stocking to sales floor.
• Act as Manager on Duty and handle store operations and staff.
• Open/close the store, secure cash, lock doors, set alarms.
• Onboard and train associates on store policies and products.
• Drive sales and control expenses through merchandising and staff performance.
• Partner with leadership on merchandising and World Recovery.
• Perform store maintenance and housekeeping duties.

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring for an hourly leadership role where you will be the face of customer service, train crew, and oversee daily store operations. You will help maintain stock, assist with receiving, and ensure fast, friendly checkout experiences for every guest.

The position emphasizes training, supervision, and hands-on store management, with opportunities to advance as you master policies and merchandising while supporting a dynamic team in a busy retail environment.