Store Operations & Customer Experience Lead

fivebelow; Smyrna (TN); On-site; USD 18,000 - 21,000; Full time

Job summary

Five Below is hiring for an hourly Store Leadership/Manager on Duty position. You will supervise store operations, train crew on customer service, and ensure efficient opening/closing tasks while maintaining a fast, friendly checkout experience.

The role requires at least 1 year of management experience, strong verbal/written communication, and the ability to multitask in a dynamic environment. Benefits and scalable responsibilities accompany the position.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers and trains the crew on the BEST customer service experience.
• Oversee daily activities of store associates, ensuring they perform duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Act as Manager on Duty, taking full responsibility for store operations, staff management, and customer service.
• Manage opening/closing procedures including securing cash, locking doors, and setting alarms.

Skills

Customer service

Multi-tasking

Written communication

Verbal communication

Leadership

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring for an hourly Store Leadership/Manager on Duty position. You will supervise store operations, train crew on customer service, and ensure efficient opening/closing tasks while maintaining a fast, friendly checkout experience.

The role requires at least 1 year of management experience, strong verbal/written communication, and the ability to multitask in a dynamic environment. Benefits and scalable responsibilities accompany the position.