Store Operations & Customer Experience Lead

Dsw-Shoe-Warehouse,-Inc.; Colorado Springs (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a Sales Associate to support store management in driving sales and delivering exceptional customer experiences. You will reinforce store standards and participate in daily open/close routines, inventory tasks, and in-store omni activities.

The role requires at least 2 years of retail experience and a high school diploma or equivalent. You will help teammates, handle customer requests with urgency, and promote a positive work environment.

Qualifications

• Minimum 2 years of workforce experience.
• Minimum high school graduate or equivalent.

Responsibilities

• Provide excellent customer service and model CEL behaviors.
• Maintain store standards and complete daily open/close tasks.
• Collaborate with store leadership to follow policies and procedures.
• Assist with inventory, freight receipts, and loss prevention activities.
• Support omni-channel initiatives like BOPIS and Charge/Send.

Skills

Excellent customer service

Collaboration

Verbal and written communication

Time management

Availability for nights and weekends

Tech literacy (POS, iPhone)

Standing/walking

Lifting up to 50 pounds

Stoop/kneel/crouch

Education

High school diploma or equivalent

Tools

Register

Job description

DSW Shoe Warehouse, Inc. is seeking a Sales Associate to support store management in driving sales and delivering exceptional customer experiences. You will reinforce store standards and participate in daily open/close routines, inventory tasks, and in-store omni activities.

The role requires at least 2 years of retail experience and a high school diploma or equivalent. You will help teammates, handle customer requests with urgency, and promote a positive work environment.