Store Experience & Operations Lead

Dsw-Shoe-Warehouse,-Inc.; Chicago (IL); On-site; USD 25,000 - 32,000; Full time

Job summary

DSW Shoe Warehouse, Inc. in Chicago is seeking a Customer Experience Leader (retail associate) to support store management and drive sales through exceptional service.

You will engage with customers, manage inventory tasks, and participate in omni-channel activities such as BOPIS while upholding company standards. The role requires strong communication, a positive attitude, and willingness to work nights, weekends, and holidays.

Qualifications

• Excellent customer service with a positive mindset and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and guiding associates to meet store goals and KPI.
• Ensure customers have a positive experience by maintaining store standards and completing open/close tasks.
• Assist management with omni activities in store including Charge/Send and BOPIS.

Skills

Customer service

Multitasking

Communication

Technology proficiency

Stand/walk long hours

Education

High school diploma

Tools

POS systems

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Job description

DSW Shoe Warehouse, Inc. in Chicago is seeking a Customer Experience Leader (retail associate) to support store management and drive sales through exceptional service.

You will engage with customers, manage inventory tasks, and participate in omni-channel activities such as BOPIS while upholding company standards. The role requires strong communication, a positive attitude, and willingness to work nights, weekends, and holidays.