Store Operations & Customer Experience Lead

FedEx Group; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Office in Charlotte, NC seeks a Store Assistant Manager to lead a store business unit, focusing on delivering a consistent, positive customer experience while supervising team members and store operations.

You will oversee production, retail, shipping, and quality control, assist payroll and POS closeouts, and help train staff. The role requires strong customer service, reliability, and the ability to work in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• 1+ year of related experience; supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite service.
• Evaluates team productivity to create positive customer experiences.
• Resolves customer disputes to ensure satisfaction.
• Oversees store operations including production, retail, shipping, and quality control.
• Maintains communication with Store Manager and team on goals and KPIs.
• Assists in payroll and daily close out of POS; participates in scheduling and training.

Skills

Customer service

Supervisory experience

Staff training

Payroll management

Education

High School diploma or equivalent

Job description

FedEx Office in Charlotte, NC seeks a Store Assistant Manager to lead a store business unit, focusing on delivering a consistent, positive customer experience while supervising team members and store operations.

You will oversee production, retail, shipping, and quality control, assist payroll and POS closeouts, and help train staff. The role requires strong customer service, reliability, and the ability to work in a fast-paced environment.