Store Operations & Customer Experience Supervisor

FedEx Group; Greensboro, Northern (NC, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

FedEx Office in Greensboro, NC, seeks a Store Assistant Manager to lead a store business unit, ensuring a consistent and positive customer experience. You will supervise team members, oversee production and retail processes, and support the Store Manager in daily operations.

This role emphasizes coaching, scheduling, payroll, and adherence to FedEx Office policies, with focus on quality control and delivering fast, friendly service to customers in a dynamic retail environment.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members.

Skills

Customer service

Team supervision

Communication

Education

High School diploma or equivalent

Job description

FedEx Office in Greensboro, NC, seeks a Store Assistant Manager to lead a store business unit, ensuring a consistent and positive customer experience. You will supervise team members, oversee production and retail processes, and support the Store Manager in daily operations.

This role emphasizes coaching, scheduling, payroll, and adherence to FedEx Office policies, with focus on quality control and delivering fast, friendly service to customers in a dynamic retail environment.