Store Operations & Customer Experience Lead

Five Below Inc; California; On-site; USD 20,000 - 28,000; Part time

Job summary

Five Below Inc is seeking an energetic store leadership/manager-on-duty type role to support daily operations, customer engagement, and stock management. The position emphasizes fast, friendly checkout and strong team coordination.

Ideal candidates have at least 1 year of management experience, excellent communication skills, and the ability to multi-task in a busy retail environment. Flexible scheduling includes weekends and various shifts.

Qualifications

• High school graduation or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and problem solving.
• Ability to remain composed under pressure.

Responsibilities

• Ensure crew wow customers through personal contact.
• Train crew on the BEST customer service experience; ensure fast, friendly checkout.
• Oversee daily store activities and provide excellent customer service.
• Assist with stock receiving, unpacking and merchandising.
• Open/close store, secure cash and alarms, and ensure smooth operations.
• Support onboarding and ongoing training of associates.
• Drive store sales by optimizing merchandising and staffing.

Skills

High-impact customer service

Leadership

Verbal communication

Written communication

Multi-tasking

Creativity

Staying calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below Inc is seeking an energetic store leadership/manager-on-duty type role to support daily operations, customer engagement, and stock management. The position emphasizes fast, friendly checkout and strong team coordination.

Ideal candidates have at least 1 year of management experience, excellent communication skills, and the ability to multi-task in a busy retail environment. Flexible scheduling includes weekends and various shifts.