Store Operations & Customer Experience Lead

Five Below; Pleasant Hills (PA); On-site; USD 13,000 - 19,000; Part time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below is seeking a front-line leader to supervise store operations and energize a high-velocity sales floor. You will train associates, oversee daily activities, and ensure a fast, friendly checkout experience.

The role requires management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. This is an hourly, on-site position with opportunities to lead and drive store performance.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Wows customers through personal contact and friendly service.
• Trains crew on the BE S T customer service experience.
• Oversees daily activities of store associates and monitors performance.
• Receives, unpacks, and organizes new stock for floor placement.
• Acts as Manager on Duty when needed and handles store operations.
• Manages opening/closing, cash security, alarms, and daily setup.
• Supports onboarding and ongoing training of associates.
• Drives store sales and controls expenses through merchandising and service.
• Maintains store facilities and stockroom organization.

Skills

Management experience

Verbal & written communication

Multi-tasking

Creative thinking

Stays calm under pressure

Education

High school diploma

College experience preferred

Job description

Five Below is seeking a front-line leader to supervise store operations and energize a high-velocity sales floor. You will train associates, oversee daily activities, and ensure a fast, friendly checkout experience.

The role requires management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. This is an hourly, on-site position with opportunities to lead and drive store performance.