Store Operations & Customer Experience Lead

Five Below; Austin (TX); On-site; USD 1,421,000 - 2,023,000; Full time

Job summary

Five Below is seeking a Store Manager candidate to lead daily operations, train crew, and deliver a WOW customer experience in a fast-paced retail setting. The role emphasizes operational excellence, team development, and sales growth in a high-energy environment.

Starting at $12.50 per hour, the position requires a minimum of 1 year of management experience and strong communication skills. Five Below is an Equal Opportunity Employer with benefits and support programs available.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members wow the customer through personal contact.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Oversee daily activities of store associates and ensure excellent service.
• Assist with receiving, unpacking, and organizing new stock for the sales floor.
• Act as Manager on Duty, taking responsibility for store operations and staff management.
• Open or close the store, secure cash, lock doors, and set alarms.
• Support onboarding and ongoing training of associates.
• Drive store sales and control expenses through merchandising and performance.
• Partner with store leadership on merchandising procedures.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Customer service

Leadership

Communication skills

Multi-tasking

Education

High school diploma

Job description

Five Below is seeking a Store Manager candidate to lead daily operations, train crew, and deliver a WOW customer experience in a fast-paced retail setting. The role emphasizes operational excellence, team development, and sales growth in a high-energy environment.

Starting at $12.50 per hour, the position requires a minimum of 1 year of management experience and strong communication skills. Five Below is an Equal Opportunity Employer with benefits and support programs available.