Store Operations & Customer Experience Lead

Five Below; Springfield (MO); On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below is seeking a store leadership role to ensure exceptional customer service and smooth daily operations. You will oversee crew activities, train associates on the BEST customer experience, and manage opening/closing procedures while maintaining store standards and safety.

The role requires a High School diploma, 1 year of management experience, and strong communication. This hourly position starts at $15.50 and offers opportunities to lead a dynamic team at Five Below stores.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.

Responsibilities

• Wowing the Customer through personal contact with customers.
• Train the crew on the best customer service experience; ensure fast, friendly checkout.
• Oversee daily activities of store associates and ensure excellent customer service.
• Assist with receiving, unpacking, and organizing stock for quick sales floor placement.
• Act as Manager on Duty, taking responsibility for store operations and staff management.

Skills

Customer service

Leadership

Communication

Multi-tasking

Creativity

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership role to ensure exceptional customer service and smooth daily operations. You will oversee crew activities, train associates on the BEST customer experience, and manage opening/closing procedures while maintaining store standards and safety.

The role requires a High School diploma, 1 year of management experience, and strong communication. This hourly position starts at $15.50 and offers opportunities to lead a dynamic team at Five Below stores.