Store Operations & Customer Experience Lead

Five Below; Whiskyville (OH); On-site; USD 13,000 - 18,000; Part time

Job summary

Five Below is seeking a dynamic retail leader to supervise daily store operations, train crew, and ensure a WOW customer experience. You will manage opening and closing, cash handling, and coordinate merchandising with the leadership team.

The role requires at least 1 year of management experience, strong verbal and written communication, and the ability to multi-task under pressure while keeping a positive, customer-focused environment. This is an hourly role with potential for growth.

Qualifications

• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.
• Must be at least 18 years old.

Responsibilities

• Ensures all crew members wow the customer through personal contact and a fast, friendly checkout experience.
• Oversees daily activities of store associates and ensures duties are performed effectively with excellent customer service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty when needed and takes full responsibility for store operations and staff.
• Manages opening/closing procedures, cash handling, alarms, and daily readiness.
• Supports onboarding and ongoing training to improve performance and policy knowledge.
• Drives store sales and controls expenses by optimizing merchandising and team performance.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a dynamic retail leader to supervise daily store operations, train crew, and ensure a WOW customer experience. You will manage opening and closing, cash handling, and coordinate merchandising with the leadership team.

The role requires at least 1 year of management experience, strong verbal and written communication, and the ability to multi-task under pressure while keeping a positive, customer-focused environment. This is an hourly role with potential for growth.