Store Operations & Customer Experience Lead

fivebelow; Hamlet (NY); On-site; USD 19,000 - 26,000; Full time

Job summary

Five Below is hiring an energetic Store Manager on Duty to lead crew and deliver exceptional customer experiences in a fast-paced retail environment. Responsibilities include supervising associates, opening/closing the store, and driving sales while controlling expenses.

The role requires at least 1 year of management experience and a passion for helping customers feel welcome. Join Five Below and contribute to a vibrant culture with opportunities for growth; flexible scheduling and weekend work

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking to drive sales and customer satisfaction.
• Ability to maintain composure under pressure and handle busy periods.
• Minimum 1 year of management experience.
• Customer-focused leadership and teamwork.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they perform duties effectively and provide excellent customer service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty, taking full responsibility for store operations, staff management, and customer service.
• Manages opening/closing of the store, handling cash, doors, alarms, and daily operations.
• Supports onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and procedures.
• Drives store sales and controls expenses by optimizing merchandising and staff performance.
• Partners with store leadership in merchandising procedures and World Recovery.
• Performs store maintenance tasks such as cleaning and stock room organization.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

People management

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is hiring an energetic Store Manager on Duty to lead crew and deliver exceptional customer experiences in a fast-paced retail environment. Responsibilities include supervising associates, opening/closing the store, and driving sales while controlling expenses.

The role requires at least 1 year of management experience and a passion for helping customers feel welcome. Join Five Below and contribute to a vibrant culture with opportunities for growth; flexible scheduling and weekend work