Customer Experience Lead — Store Ops

Five Below Inc; Warren (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Five Below is seeking a Store Manager on Duty to lead daily store operations and customer experiences. You will supervise associates, train staff, and ensure a fast, friendly checkout while driving sales and controlling expenses.

The role requires management experience, strong communication skills, and the ability to multitask in a dynamic retail environment. You will coordinate with leadership on merchandising and store standards.

Qualifications

• High School diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication; strong multitasking ability.

Responsibilities

• Wows customers through personal contact and service.
• Trains crew on the BEST customer service; ensures fast, friendly checkout.
• Oversees daily store activities and staff performance.
• Assists with receiving, unpacking, and stocking on the sales floor.
• Acts as Manager on Duty, handling store operations and staff issues.
• Opens or closes the store; secures cash and sets alarms as needed.
• Supports onboarding and ongoing training of associates.
• Drives sales and controls expenses through merchandising and service.
• Partners with leadership on merchandising and World Recovery.
• Performs store maintenance and keeps areas clean and stocked.

Skills

Management experience

Verbal communication

Written communication

Multitasking

Creativity

Calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager on Duty to lead daily store operations and customer experiences. You will supervise associates, train staff, and ensure a fast, friendly checkout while driving sales and controlling expenses.

The role requires management experience, strong communication skills, and the ability to multitask in a dynamic retail environment. You will coordinate with leadership on merchandising and store standards.