Store Operations & Customer Experience Associate

CubeSmart; Rio Grande (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Work-life balance

Culture & growth

Competitive pay

Paid time off

401(k) match

Health savings account

Job summary

CubeSmart is seeking a Store Operations Associate to help manage and maintain stores within the district. You will engage customers, drive sales, and handle daily operational and maintenance tasks to ensure a clean, safe, and welcoming facility.

The role emphasizes strong customer service, ability to work Saturdays, and reliable transportation. You will be part of a team that values work-life balance and opportunities to grow within CubeSmart Self-Storage.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our POS system, completing daily bank deposits, and making courtesy calls regarding late payments.

Skills

Customer service

Sales

Operations

MS Office

Tools

POS System

Job description

CubeSmart is seeking a Store Operations Associate to help manage and maintain stores within the district. You will engage customers, drive sales, and handle daily operational and maintenance tasks to ensure a clean, safe, and welcoming facility.

The role emphasizes strong customer service, ability to work Saturdays, and reliable transportation. You will be part of a team that values work-life balance and opportunities to grow within CubeSmart Self-Storage.