Store Operations & Customer Experience Associate

CubeSmart; Cabot (AR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Work-life balance

Career growth across the U.S.

Competitive pay from day one

Paid time off

401(k) match

Health Savings Account contribution

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate to manage customer relationships, process leasing and payments, and maintain secure, clean facilities. You’ll work primarily daytime hours with potential for Sundays off in some districts, supporting a team that values work-life balance and opportunities to grow across the U.S.

You will develop relationships with customers, meet sales targets, and perform property walks, lock checks, and daily operational tasks.

Qualifications

• Experience delivering high-quality customer service to a diverse customer base.
• Positive, outgoing personality with a can-do attitude.
• Strong operational focus and reliability in daily tasks.
• Basic computer skills including MS Office.
• Ability to work Saturdays; Sunday hours may be required at some locations.
• Must have a valid driver's license, access to a personal vehicle, and current auto insurance.
• Physically capable of standing, walking, and lifting up to 50 lbs.
• Authorized to work in the U.S. without sponsorship.
• Some locations may require Sunday hours.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing solutions while delivering an outstanding customer experience.
• Interact face to face with customers, provide excellent service, and build rapport.
• Meet monthly sales goals and lease-related metrics.
• Inspect and walk the property daily; show units to customers; manage payments and POS transactions.
• Maintain and tidy the facility, perform opening/closing duties, and uphold safety standards.

Skills

Customer service experience

Outgoing personality

Operational focus

MS Office basics

Saturday availability

Driver’s license & auto insurance

Physical stamina

US work authorization

Sunday hours flexibility

Job description

CubeSmart Self-Storage is seeking a Store Operations Associate to manage customer relationships, process leasing and payments, and maintain secure, clean facilities. You’ll work primarily daytime hours with potential for Sundays off in some districts, supporting a team that values work-life balance and opportunities to grow across the U.S.

You will develop relationships with customers, meet sales targets, and perform property walks, lock checks, and daily operational tasks.