Store Operations & Compliance Associate

CarMax; Costa Mesa (CA); On-site; USD 24,000 - 39,000; Full time

Job summary

CarMax in Costa Mesa, CA is seeking a Business Operations Associate to support store operations, processing sales, auctions, and appraisals, and ensuring accurate paperwork and cash handling. This role emphasizes teamwork, reliability, and efficiency in a fast-paced environment.

You will deliver outstanding customer service, manage deposits and documentation, and help train and mentor colleagues while maintaining CarMax standards for safety and integrity.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Greet customers and guide them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales.
• Manage auction and appraisal transactions with proper documentation.
• Handle cash management tasks including deposits and payments.
• Train and mentor new associates and support multiple departments.
• Perform clerical duties: filing, data entry, and reconciliation of missing information.
• Follow EH&S requirements and maintain a clean workspace.

Skills

Data interpretation

Organizational skills

Communication skills

Multitasking

Confidentiality

Tools

Microsoft Office

Data entry systems

Job description

CarMax in Costa Mesa, CA is seeking a Business Operations Associate to support store operations, processing sales, auctions, and appraisals, and ensuring accurate paperwork and cash handling. This role emphasizes teamwork, reliability, and efficiency in a fast-paced environment.

You will deliver outstanding customer service, manage deposits and documentation, and help train and mentor colleagues while maintaining CarMax standards for safety and integrity.