Store Operations & Compliance Specialist

CarMax Inc.; San Diego (CA); On-site; USD 24,000 - 39,000; Full time

Job summary

CarMax in San Diego seeks a Business Operations Associate to backbone store operations, handling sales paperwork, auctions, appraisals, and cash tasks. You will greet customers, guide them through transactions, and ensure accurate documentation across departments.

The role emphasizes attention to detail, teamwork, and adherence to CarMax policies and EH&S requirements. Flexibility for varied hours is expected, with an hourly compensation range of $17.76–$28.00.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

Multitasking

Microsoft Office

Verbal and written communication

Physical ability 20 lbs

Confidentiality

Flexible schedule

Job description

CarMax in San Diego seeks a Business Operations Associate to backbone store operations, handling sales paperwork, auctions, appraisals, and cash tasks. You will greet customers, guide them through transactions, and ensure accurate documentation across departments.

The role emphasizes attention to detail, teamwork, and adherence to CarMax policies and EH&S requirements. Flexibility for varied hours is expected, with an hourly compensation range of $17.76–$28.00.