Operations & Compliance Associate

CarMax Inc.; Westborough (MA); On-site; USD 24,000 - 39,000; Full time

Job summary

CarMax is seeking a Business Operations Associate at our Westborough location to support store operations and ensure accurate processing of sales, auctions, and appraisals. You will greet customers, handle paperwork such as finance contracts and DMV documents, and manage cash deposits with a focus on accuracy and security.

You will train and mentor new associates, assist multiple departments, and balance overflow traffic in a fast-paced environment.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

Multitasking

Microsoft Office

Communication skills

Confidentiality

Cash handling

Tools

Data entry systems

Job description

CarMax is seeking a Business Operations Associate at our Westborough location to support store operations and ensure accurate processing of sales, auctions, and appraisals. You will greet customers, handle paperwork such as finance contracts and DMV documents, and manage cash deposits with a focus on accuracy and security.

You will train and mentor new associates, assist multiple departments, and balance overflow traffic in a fast-paced environment.