Store Operations & Compliance Associate

CarMax; Phoenix (AZ); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday time

Job summary

CarMax is seeking a Business Operations Associate at our Tolleson store to serve as the backbone of store operations, ensuring accurate processing of sales, auctions, and appraisals. You will deliver outstanding customer service, manage cash, and handle critical paperwork with precision while supporting multiple departments in a fast-paced team setting.

In this role you will audit documents, maintain security protocols, and train new associates, contributing to smooth operations and compliance

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

Multitasking

Verbal and written communication

Data entry and PC skills

Cash handling

Attention to confidentiality

Tools

Microsoft Office

Job description

CarMax is seeking a Business Operations Associate at our Tolleson store to serve as the backbone of store operations, ensuring accurate processing of sales, auctions, and appraisals. You will deliver outstanding customer service, manage cash, and handle critical paperwork with precision while supporting multiple departments in a fast-paced team setting.

In this role you will audit documents, maintain security protocols, and train new associates, contributing to smooth operations and compliance