Store Operations and Guest Experience Leader

Smoothie King; Frisco (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Smoothie King in Frisco, TX is seeking an Assistant General Manager (AGM) to help the General Manager lead the team and deliver an exceptional Guest Experience while upholding brand standards and our mission to inspire healthy, active lifestyles.

The AGM participates in all store operations, including hiring, scheduling, marketing initiatives, cash handling, food safety, and maintaining a safe, clean environment.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions.
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
• ServSafe Certification.

Responsibilities

• Assist the General Manager with hiring, developing, and leading the team to provide a great guest experience.
• Use tools like Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling to achieve operational excellence.
• Assist in developing local store marketing plans and community outreach through marketing events.
• Collaborate with the General Manager to deliver quality smoothies and healthy products while monitoring KPIs for improvements.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines and that all team members comply.
• Champion and embody Smoothie King’s culture, mission, and core values.
• Maintain store cleanliness and upkeep, including monthly inspections and equipment updates.
• Drive implementation of company programs through action planning and team motivation.
• Communicate marketing strategies and promotions in-store to ensure proper execution and results.

Skills

Guest experience

MS Word & Excel

POS proficiency

Education

High School Diploma or GED

Tools

POS system

Data Central scheduling

Job description

Smoothie King in Frisco, TX is seeking an Assistant General Manager (AGM) to help the General Manager lead the team and deliver an exceptional Guest Experience while upholding brand standards and our mission to inspire healthy, active lifestyles.

The AGM participates in all store operations, including hiring, scheduling, marketing initiatives, cash handling, food safety, and maintaining a safe, clean environment.