Store Office Supervisor

Jordan's Furniture; West Hartford (CT); Presencial; USD 56 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision

Employee discount

Flexible schedules

Career growth opportunities

Office and retail leadership exposure

Resumo da oferta

Jordan's Furniture is seeking a Store Office Supervisor to oversee daily store office operations while leading, coaching, and developing a team dedicated to customer service and efficiency. The role blends office administration with retail leadership, requiring schedule management, performance feedback, and collaboration with store leadership to meet sales and service goals.

This position offers a competitive salary range with benefits and opportunities for growth in a fast-paced,

Qualificações

• 1-3 years of leadership experience in retail or office settings.
• Previous supervisory or team management experience preferred.
• 3-5 years of retail, customer service, or office administration experience.
• Proven ability to lead, motivate, coach, and develop employees.
• Strong customer service and communication skills.

Responsabilidades

• Supervise day-to-day Store Office operations to ensure customer service and operational excellence.
• Onboard, train, coach, and develop Store Office Associates.
• Conduct performance discussions and provide ongoing feedback.
• Create and manage employee schedules for appropriate staffing.
• Foster a positive, customer-focused team culture.
• Collaborate with Sales Managers and store leadership to support goals.
• Resolve escalated customer concerns related to deliveries, service issues, or orders.
• Provide timely communication to customers, vendors, and internal partners.

Conhecimentos

Leadership

Coaching & development

Customer service

Communication

Team collaboration

Descrição da oferta de emprego

Do you love working in both a retail and office environment? Are you passionate about leading teams, driving operational excellence, and delivering an exceptional customer experience? If so, a Store Office Supervisor role at Jordan's may be the perfect fit for you.

In this role, you will oversee the daily operations of our store office while leading, coaching, and developing a team dedicated to providing outstanding service. You'll enjoy a balance of customer interaction, administrative responsibilities, problem-solving, and people leadership in a fast-paced retail environment.

The schedule varies and includes days, evenings, weekends, and holidays as business needs require.

Why You'll Love Jordan's Furniture

• Great benefits including medical, dental, vision, employee discount, and more
• Flexible work schedules
• Fast-paced environment where each day brings something new
• Career growth opportunities with a company that promotes from within
• The best of both worlds: office operations and customer-facing retail leadership
• The opportunity to lead, coach, and develop a high-performing team

What We Stand For — Where Work is Fun and Values Matter!

At Jordan's, We Live The J-Way! Our Average Employee Tenure Is 12 Years. Every Day, Our Team Embodies Values That Make a Real Difference

We Care... a Lot because kindness and support are at the heart of everything we do.

We Do the Right Thing because integrity is non-negotiable.

We Dare to Think Differently because innovation keeps us ahead of the game.

We Make Work Fun because great energy fuels great work.

Responsibilities

Leadership & Team Development

• Supervise the day-to-day operations of the Store Office team to ensure exceptional customer service and operational excellence
• Onboard, train, coach, and develop Store Office Associates
• Conduct performance discussions, provide ongoing feedback, and support employee development and career growth
• Create and manage employee schedules to ensure appropriate staffing levels and business coverage
• Foster a positive, engaged, and customer-focused team culture
• Serve as a role model for company values, professionalism, and customer service standards

Operational Excellence

• Ensure accurate processing of sales orders, payments, gift certificates, special orders, credits, refunds, voids, financing transactions, and deliveries
• Oversee cash-handling procedures, including cash reconciliation, deposit preparation, and safe security
• Monitor and audit daily office transactions, reports, deposits, and closing procedures to ensure accuracy and compliance
• Review and resolve operational issues while identifying opportunities to improve processes and efficiency
• Partner with Sales Managers and store leadership to support store performance and customer satisfaction goals

Customer Experience

• Resolve escalated customer concerns related to deliveries, service issues, order status, refunds, financing, and other office-related matters
• Provide timely and professional communication to customers, vendors, and internal partners
• Ensure every customer interaction reflects Jordan's commitment to delivering an extraordinary experience

Qualifications

• 1-3 years of leadership experience
• Previous supervisory, leadership, or team management experience preferred
• 3-5 years of retail, customer service, office administration, or related experience
• Demonstrated ability to lead, motivate, coach, and develop employees
• Strong customer service, communication, and conflict-resolution skills
• Excellent organizational, analytical, and problem-solving abilities
• Strong attention to detail
• Proficient computer and phone system skills with the ability to learn new systems and applications
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Effective verbal and written communication skills

Pay Range: $56,000 -$70,000 per year

We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

Jordan’s is an Equal Opportunity Employer

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