Store Office Supervisor

Jordan; West Hartford (CT); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

Flexible schedules

Career growth opportunities

Job summary

Jordan's Furniture is seeking a Store Office Supervisor to lead the Store Office team, oversee daily operations, and deliver an exceptional customer experience in a fast-paced retail setting.

The role blends people leadership, scheduling, and office administration with hands-on service, cash handling, and problem solving while coaching staff to grow. We offer great benefits and flexible schedules, and you’ll model Jordan's values daily.

Qualifications

• 1-3 years of leadership experience.
• 3-5 years of retail, customer service, office administration, or related experience
• Demonstrated ability to lead, motivate, coach, and develop employees
• Strong customer service, communication, and conflict-resolution skills
• Excellent organizational, analytical, and problem-solving abilities
• Strong attention to detail
• Proficient computer and phone system skills with the ability to learn new systems and applications
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Effective verbal and written communication skills

Responsibilities

• Supervise the day-to-day operations of the Store Office team to ensure exceptional customer service and operational excellence
• Onboard, train, coach, and develop Store Office Associates
• Conduct performance discussions, provide ongoing feedback, and support employee development and career growth
• Create and manage employee schedules to ensure appropriate staffing levels and business coverage
• Foster a positive, engaged, and customer-focused team culture
• Serve as a role model for company values, professionalism, and customer service standards
• Process and reconcile office transactions and cash handling, and monitor daily office activities

Skills

Leadership experience

Customer service

Communication

Conflict resolution

Organizational skills

Analytical skills

Problem solving

Attention to detail

Tech proficiency

Job description

Do you love working in both a retail and office environment? Are you passionate about leading teams, driving operational excellence, and delivering an exceptional customer experience? If so, a Store Office Supervisor role at Jordan's may be the perfect fit for you.

In this role, you will oversee the daily operations of our store office while leading, coaching, and developing a team dedicated to providing outstanding service. You'll enjoy a balance of customer interaction, administrative responsibilities, problem-solving, and people leadership in a fast-paced retail environment.

The schedule varies and includes days, evenings, weekends, and holidays as business needs require.

Why You'll Love Jordan's Furniture

• Great benefits including medical, dental, vision, employee discount, and more
• Flexible work schedules
• Fast-paced environment where each day brings something new
• Career growth opportunities with a company that promotes from within
• The best of both worlds: office operations and customer-facing retail leadership
• The opportunity to lead, coach, and develop a high-performing team

What We Stand For — Where Work is Fun and Values Matter!

At Jordan's, we live the J-Way! Our average employee tenure is 12 years. Every day, our team embodies values that make a real difference:

We Care... a Lot

because kindness and support are at the heart of everything we do.

We Do the Right Thing

because integrity is non-negotiable.

We Dare to Think Differently

because innovation keeps us ahead of the game.

We Make Work Fun

because great energy fuels great work.

Responsibilities

Leadership & Team Development

• Supervise the day-to-day operations of the Store Office team to ensure exceptional customer service and operational excellence
• Onboard, train, coach, and develop Store Office Associates
• Conduct performance discussions, provide ongoing feedback, and support employee development and career growth
• Create and manage employee schedules to ensure appropriate staffing levels and business coverage
• Foster a positive, engaged, and customer-focused team culture
• Serve as a role model for company values, professionalism, and customer service standards

Operational Excellence

• Ensure accurate processing of sales orders, payments, gift certificates, special orders, credits, refunds, voids, financing transactions, and deliveriesOversee cash-handling procedures, including cash reconciliation, deposit preparation, and safe security
• Monitor and audit daily office transactions, reports, deposits, and closing procedures to ensure accuracy and compliance
• Review and resolve operational issues while identifying opportunities to improve processes and efficiency
• Partner with Sales Managers and store leadership to support store performance and customer satisfaction goals

Customer Experience

• Resolve escalated customer concerns related to deliveries, service issues, order status, refunds, financing, and other office-related matters
• Provide timely and professional communication to customers, vendors, and internal partners
• Ensure every customer interaction reflects Jordan's commitment to delivering an extraordinary experience

Qualifications

• 1-3 years of leadership experience
• Previous supervisory, leadership, or team management experience preferred
• 3-5 years of retail, customer service, office administration, or related experience
• Demonstrated ability to lead, motivate, coach, and develop employees
• Strong customer service, communication, and conflict-resolution skills
• Excellent organizational, analytical, and problem-solving abilities
• Strong attention to detail
• Proficient computer and phone system skills with the ability to learn new systems and applications
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Effective verbal and written communication skills

Pay Range: $56,000 -$70,000 per year

We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

Jordan’s is an Equal Opportunity Employer