Store Office Team Lead

Jordan's Furniture; West Hartford (CT); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employee discount

Flexible schedule

Career growth

Job summary

Jordan’s Furniture is seeking an Office Supervisor-style candidate to lead a blended retail office team. The role balances face-to-face customer service with administrative duties and team leadership.

The schedule varies and includes days, nights, and weekends. The role offers great benefits, a flexible schedule, and opportunities for career growth while maintaining the unique Jordan’s culture of service and engagement.

Qualifications

• Leads and mentors a team; serves as a role model.
• Proficient with computers; quick to learn new programs.
• Interacts with customers in a friendly, courteous manner.
• Strong math and organizational abilities.
• Reads and communicates effectively.
• 2-3 years of retail experience preferred.

Responsibilities

• Assist Office Supervisor in training and coaching store office staff and scheduling.
• Lead, motivate, and develop your team.
• Reconcile cash and checks in drawer at end of shift.
• Prepare daily deposits and secure cash bags for deposit.
• Balance daily transactions and open/close reports.
• Process sales orders, payments, gift certificates, credits, and deliveries.
• Respond to customers to resolve delivery/service questions.

Skills

Leadership

Customer service

Computer skills

Mathematical skills

Effective communication

Retail experience

Tools

POS systems

Job description

Do you love working in retail AND an office setting? Does motivating a retail office team excite you? If so, working in our store office might be for you. It will give you a balance of face-to-face customer service, variety of administrative duties and the excitement of leading a team.

The schedule varies and does include days, night and weekends.

Why you will love Jordan’s Furniture.

• Great Benefits – medical, dental, vision, employee discount and more!
• Flexible work schedule
• Fast paced environment – Your days will fly by.
• Career growth – The possibilities are endless.
• The best of both worlds – Work in an office position and in a retail environment to WOW our customers in person and over the phone
• Helping your team grow and develop

What we Stand for—Where Work is Fun and Values Matter!

At Jordan’s, We Live The J-Way! Our Average Employee Tenure Is 12 Years! Every Day, Our Team Embodies Values That Make a Real Difference

• We Care… a Lot– because kindness and support are at the heart of everything we do.
• We Do the Right Thing– integrity is non-negotiable.
• We Dare to Think Differently– innovation keeps us ahead of the game.
• We Make Work Fun– yes, fun! Because great energy fuels great work.

Responsibilities We Need You To Perform...

• Assisting Office Supervisor in training store office employees and evaluating and coaching store office employees and scheduling
• Leading, motivating, and developing your team
• Reconciling cash and checks in drawer at end of shift
• Preparing daily deposits, securing cash bags and depositing in safe
• Coordinating and balancing daily transactions, preparing daily deposit slips, check list and opening/closing reports
• Processing sales orders, payments, gift certificates, special orders, miscellaneous credits, credit memos, voids and deliveriesProviding support and customer service to sales/sales managers
• Contacting and responding to customers to resolve delivery and service issues, inquiries concerning order status, delivery dates, refunds, financed billing and other office related questions

Here’s What Skills We Need You To Bring.

• Be able to lead and mentor a team and be a role model
• Proficient computer skills and ability to learn new programs
• Ability to interact with customers in a friendly and courteous manner
• Excellent mathematical and organizational skills
• Must be able to read and communicate effectively
• 2-3 years of retail experience in a related field preferred

Pay Range: $20.60-$25.75 per hour.

We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

Jordan’s Furniture is an Equal Opportunity Employer.