Store Office Representative

Jordan's Furniture; West Hartford (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

Unique culture

Flexible schedule

Career growth

Office + retail mix

Job summary

Jordan’s Furniture is seeking a retail store office associate to balance face-to-face customer service with administrative duties in a high-volume setting in West Hartford, CT.

You will assist sales consultants with orders, handle payments, triage calls, and coordinate delivery issues while delivering outstanding customer service. Strong computer, math, and organizational skills are essential, with 1–2 years of retail experience a plus. Competitive pay and benefits.

Qualifications

• Proficient computer skills and ability to learn new programs.
• Ability to interact with customers in a friendly and courteous manner.
• Excellent mathematical and organizational skills.
• Must be able to read and communicate effectively.
• 1-2 years of retail experience preferred but not required.

Responsibilities

• Interacting with customers in a courteous and professional manner, creating raving fans!
• Assisting sales consultants with finalizing sales orders including payment transactions, delivery set up, etc.
• Triaging incoming phone calls
• Contacting customers to resolve delivery and service issues; coordinating with departments to resolve issues
• Reconciling cash drawer at end of shift

Skills

Customer service

Communication

Mathematics

Organization

Retail experience

Tools

POS systems

Job description

Do you love working in retail AND an office setting? Well working in our retail store office will give you a balance of face-to-face customer service and ability to multitask and work in a high-volume store where you can assist customers with a variety administrative duty while giving the ultimate customer service.

The schedule for this position includes nights, weekends and holiday's.

Why you will love Jordan’s Furniture.

• Great Benefits – medical, dental, vision, employee discount and more!
• Unique Culture
• Flexible work schedule
• Fast paced environment – Your days will fly by.
• Career growth – The possibilities are endless.
• The best of both worlds – Work in an office position and in a retail environment to WOW our customers in person and over the phone

What we Stand for—Where Work is Fun and Values Matter!

At Jordan’s, We Live The J-Way! Our Average Employee Tenure Is 12 Years! Every Day, Our Team Embodies Values That Make a Real Difference

• We Care… a Lot – because kindness and support are at the heart of everything we do.
• We Do the Right Thing – integrity is non-negotiable.
• We Dare to Think Differently – innovation keeps us ahead of the game.
• We Make Work Fun – yes, fun! Because great energy fuels great work

Responsibilities We Need You To Perform.

• Jordan’s prides itself on having a strong, loyal J-Team. We recognize we are ‘One Team, One Goal’ working together to continue to strengthen Jordan’s place in the market and as an employer of choice. We know that you are here to support your family and we are here to support you! Interacting with customers in a courteous and professional manner, creating raving fans!
• Assisting sales consultants with finalizing sales orders including payment transactions, delivery set up, etc.
• Triaging incoming phone calls
• Contacting customers to resolve delivery and service issues. Interacting with various departments to assist in resolving any issues
• Reconciling cash drawer at the end of a shift

Here’s What Skills We Need You To Bring.

• Proficient computer skills and ability to learn new programs
• Ability to interact with customers in a friendly and courteous manner
• Excellent mathematical and organizational skills
• Must be able to read and communicate effective
• 1-2 years of retail experience preferred but not required

Pay Range: $18-$20 per hour

Jordan’s is an Equal Opportunity Employer.

We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

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