Store Office Representative

Jordan's Furniture; Avon (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Employee discount

Flexible schedule

Career growth

Office/retail blend

Job summary

Jordan’s Furniture in Avon, MA is seeking an assistant who blends face-to-face customer service with office administrative duties. You will help customers, process orders, handle payments, and assist with deliveries while maintaining a high level of service.

The role requires nights, weekends and holidays. You’ll join a team known for a fun culture and opportunities to grow, with a pay range of $18–$20 per hour and a busy, high-volume environment.

Qualifications

• Proficient computer skills and ability to learn new programs.
• Ability to interact with customers in a friendly and courteous manner.
• Excellent mathematical and organizational skills.
• Must be able to read and communicate effectively.
• 1-2 years of retail experience preferred but not required.

Responsibilities

• Interact with customers in a courteous and professional manner and create raving fans.
• Assist sales consultants with finalizing sales orders including payment transactions and delivery setup.
• Triaging incoming phone calls.
• Contacting customers to resolve delivery and service issues; coordinate with other departments to resolve issues.
• Reconcile cash drawer at the end of a shift.

Skills

Customer service

Mathematical ability

Organizational skills

Communication skills

Retail experience 1-2 yrs

Job description

Do you love working in retail AND an office setting? Well working in our retail store office will give you a balance of face-to-face customer service and ability to multitask and work in a high-volume store where you can assist customers with a variety administrative duty while giving the ultimate customer service.

The schedule for this position includes nights, weekends and holiday's.

Why you will love Jordan’s Furniture.

• Great Benefits – medical, dental, vision, employee discount and more!
• Unique Culture
• Flexible work schedule
• Fast paced environment – Your days will fly by.
• Career growth – The possibilities are endless.
• The best of both worlds – Work in an office position and in a retail environment to WOW our customers in person and over the phone

What we Stand for—Where Work is Fun and Values Matter!

At Jordan’s, we livethe J-Way! Our average employee tenure is 12 years! Every day, our team embodies values that make a real difference:

• We Care… a Lot– because kindness and support are at the heart of everything we do.
• We Do the Right Thing– integrity is non-negotiable.
• We Dare to Think Differently– innovation keeps us ahead of the game.
• We Make Work Fun– yes, fun! Because great energy fuels great work

Responsibilities we need you to perform.

• Jordan’s prides itself on having a strong, loyal J-Team. We recognize we are ‘One Team, One Goal’ working together to continue to strengthen Jordan’s place in the market and as an employer of choice. We know that you are here to support your family and we are here to support you! Don’t wait any longer, Interacting with customers in a courteous and professional manner, creating raving fans!
• Assisting sales consultants with finalizing sales orders including payment transactions, delivery set up, etc.
• Triaging incoming phone calls
• Contacting customers to resolve delivery and service issues. Interacting with various departments to assist in resolving any issues
• Reconciling cash drawer at the end of a shift

Here’s what skills we need you to bring.

• Proficient computer skills and ability to learn new programs
• Ability to interact with customers in a friendly and courteous manner
• Excellent mathematical and organizational skills
• Must be able to read and communicate effectively
• 1-2 years of retail experience preferred but not required

Pay Range: $18-$20 per hour

We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.