Store Manager — Vision Care Leader with Bonus Potential

EssilorLuxottica Group; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus/Commission plan

Employee discounts

Health benefits

Job summary

LensCrafters in the United States is seeking a Store Manager to lead a team and deliver exceptional customer service while aligning with brand standards. You will drive KPIs and partner with the optometry team to ensure a superb patient experience.

The role requires strong retail leadership, training, inventory control, and adherence to safety policies, with opportunities for bonus and career growth.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills.
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth
• Attracts and hires highly engaged team to ensure the right people in the right places
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Guides team to execute all operational, inventory, and visual tasks to guidelines
• Ensures safety programs are implemented and maintained per standards for a safe, fun environment

Skills

Management

Communication

Time management

Sales skills

Math skills

Education

College degree

Optical licensure ABO

Tools

Cash register

Computers

Calculators

Job description

LensCrafters in the United States is seeking a Store Manager to lead a team and deliver exceptional customer service while aligning with brand standards. You will drive KPIs and partner with the optometry team to ensure a superb patient experience.

The role requires strong retail leadership, training, inventory control, and adherence to safety policies, with opportunities for bonus and career growth.