Vision Care Store Leader: Elevate Customer Experience

EssilorLuxottica; Sedalia (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Store Manager to lead our team and deliver exceptional customer experiences while driving store KPIs through the Brand Story. You will train and coach staff, analyze performance data, and hire engaged teammates, partnering with the Doctor of Optometry to elevate patient care.

This role demands retail leadership, optical product knowledge, strong communication, and the ability to manage time under deadlines to maintain safe, polished store

Qualifications

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including:
• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Skills

Strong communicator

Team leadership

Negotiation skills

Sales skills

Time management

Math skills

Customer service orientation

Optical product knowledge

Education

High School diploma or equivalent

College degree or equivalent

Tools

LC Dashboard

POS systems

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Store Manager to lead our team and deliver exceptional customer experiences while driving store KPIs through the Brand Story. You will train and coach staff, analyze performance data, and hire engaged teammates, partnering with the Doctor of Optometry to elevate patient care.

This role demands retail leadership, optical product knowledge, strong communication, and the ability to manage time under deadlines to maintain safe, polished store