Store Manager: Lead Customer Experience & KPIs

EssilorLuxottica; Santa Fe (NM); On-site; USD 55,000 - 75,000; Full time

Job summary

LensCrafters is seeking a Store Manager to lead a team and deliver an exceptional customer experience. The role emphasizes coaching, KPI attainment, and collaboration with the Doctor of Optometry to drive store performance.

The ideal candidate will bring strong management experience, optical knowledge, and a proven ability to motivate staff while maintaining store standards and safety protocols.

Qualifications

• High School diploma or equivalent required.
• 4+ years of management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong basic math skills.
• Sales skills and customer service focus.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under deadlines.

Responsibilities

• Lead the LensCrafters team to deliver unsurpassed customer service.
• Provide training and coaching to the team using company programs.
• Analyze reporting to improve store KPIs (NPS, sales, traffic, and operations).
• Hire and onboard staff to ensure the right people in the right roles.
• Collaborate with the Doctor of Optometry to enhance customer experience and store KPIs.
• Maintain store operations, inventory, and visual standards per guidelines.
• Uphold safety programs and foster a safe, engaging work environment.

Skills

Management experience

Operations knowledge

Negotiation

Team leadership

Communication

Math skills

Sales skills

Cash handling

Time management

Optical theory knowledge

Merchandise knowledge

Education

High School diploma or equivalent

College degree or equivalent

ABO Certification (if applicable)

Tools

LC Dashboard

Cash register systems

Job description

LensCrafters is seeking a Store Manager to lead a team and deliver an exceptional customer experience. The role emphasizes coaching, KPI attainment, and collaboration with the Doctor of Optometry to drive store performance.

The ideal candidate will bring strong management experience, optical knowledge, and a proven ability to motivate staff while maintaining store standards and safety protocols.