Store Manager: Lead Teams, Drive Sales & Experience

New Balance Athletics; Buffalo (NY); On-site; USD 69,000 - 103,000; Full time

Benefits offered by this job

Medical insurance (3 options)

Dental insurance

Vision insurance

Life insurance

401K

Tuition reimbursement

Lifestyle reimbursement

Mentorship programs

Online learning

Job summary

New Balance Athletics is seeking a Retail Store Manager to lead a busy New Balance store. You will drive sales, mentor staff, and uphold NB GUEST service standards while managing budgets and operations.

You will hire and develop a high-performing team, maintain visual merchandising, and coordinate community engagement. A 3–6 year management background and a BA in business or related field are preferred.

Qualifications

• Must be 18 years of age or older.
• 3-6 years' store management experience (some stores in high volume areas may require more)
• B.A. in Business Administration or related field preferred
• Proficiency with POS systems and Microsoft Office
• Understanding of how to develop staff through experience in staffing, coaching, counseling, etc.
• Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to lift: 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary) ; stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

• Create and maintain a "Total Customer Satisfaction" culture by ensuring your team is 100% trained on the NB GUEST service model
• Make the store your own! Set its strategic direction to reach sales and budget goals
• Hire awesome people to work with you and take ownership of their growth and development
• Think outside the box to boost store traffic and hit financial marks
• Execute weekly and monthly business rhythms and tasks to ensure your store runs smoothly
• Keep your store looking fresh by upholding visual merchandising standards
• Coordinate volunteer opportunities to build our brand within the communities we serve
• Analyze market trends in tandem with District Manager to effectively drive sales
• Maintain positive employee relations and open lines of communication throughout store
• Communicate with District Manager on coaching strategy and conflict resolution
• Conduct regular employee performance reviews to keep your team top notch
• Promote and follow safety protocols

Skills

Staff management

Customer service

Merchandising

POS systems

Microsoft Office

Flexible schedule

Education

Bachelor's degree in Business Administration or related field

Tools

POS systems

Microsoft Office

Job description

New Balance Athletics is seeking a Retail Store Manager to lead a busy New Balance store. You will drive sales, mentor staff, and uphold NB GUEST service standards while managing budgets and operations.

You will hire and develop a high-performing team, maintain visual merchandising, and coordinate community engagement. A 3–6 year management background and a BA in business or related field are preferred.