Retail Store Leader: Inspire Team & Drive Sales

New Balance Athletics, Inc.; Rosemont (IL); On-site; USD 59,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Tuition reimbursement

Lifestyle reimbursement

Mentorship programs

Vacation days

Holidays

Parental leave

Associate discount

Job summary

New Balance Athletics, Inc. is seeking a Retail Store Manager to lead staff, operations, and store presentation. You will set strategic direction to achieve sales and budget goals while building a culture of total customer satisfaction.

You will hire, coach, and develop a team, drive store traffic, and maintain visual merchandising standards. This role requires leadership, strong communication, and a focus on safety and community engagement.

Qualifications

• 3–6 years' store management experience (some stores in high volume areas may require more)
• Proficiency with POS systems and Microsoft Office
• Understanding of staff development through coaching, counseling, etc.
• Knowledge of retail operations: sales, customer service, merchandising, inventory control, budgeting, loss prevention

Responsibilities

• Create and maintain a Total Customer Satisfaction culture with 100% training on NB GUEST service model
• Set store direction to reach sales and budget goals
• Hire and develop staff
• Drive traffic and hit financial targets
• Lead weekly and monthly business rhythms and tasks
• Uphold visual merchandising standards
• Engage with community through brand-building events
• Analyze market trends with District Manager to drive sales
• Maintain positive employee relations and communication
• Coach and resolve conflicts with District Manager
• Conduct regular employee performance reviews
• Promote and follow safety protocols

Skills

Store management

Leadership

Staff development

Customer service

Sales目标/goal setting

Education

Bachelor's degree in Business Administration or related field

Tools

POS systems

Microsoft Office

Job description

New Balance Athletics, Inc. is seeking a Retail Store Manager to lead staff, operations, and store presentation. You will set strategic direction to achieve sales and budget goals while building a culture of total customer satisfaction.

You will hire, coach, and develop a team, drive store traffic, and maintain visual merchandising standards. This role requires leadership, strong communication, and a focus on safety and community engagement.