Retail Store Manager: Lead Team, Drive Store Growth

New Balance, Inc.; Charlotte (NC); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Tuition reimbursement

Lifestyle reimbursement

Mentorship programs

Online learning and development

Job summary

New Balance, Inc. in Charlotte, NC seeks a Retail Store Manager to lead staff, operations, and store presentation while upholding our values of integrity, teamwork, and customer focus.

You will hire, train, coach, and develop a high-performing team, drive sales, manage visual merchandising, and partner with district leadership to deliver strong results. The role requires flexible scheduling including weekends and holidays.

Qualifications

• 3-6 years store management experience in retail preferred.
• Proficiency with POS systems and Microsoft Office.
• Knowledge of retail operations, budgeting, and loss prevention.

Responsibilities

• Create and maintain a "Total Customer Satisfaction" culture by ensuring your team is 100% trained on the NB GUEST service model
• Make the store your own! Set its strategic direction to reach sales and budget goals
• Hire awesome people to work with you and take ownership of their growth and development
• Think outside the box to boost store traffic and hit financial marks
• Execute weekly and monthly business rhythms and tasks to ensure your store runs smoothly
• Keep your store looking fresh by upholding visual merchandising standards
• Coordinate volunteer opportunities to build our brand within the communities we serve
• Analyze market trends in tandem with District Manager to effectively drive sales
• Maintain positive employee relations and open lines of communication throughout store
• Communicate with District Manager on coaching strategy and conflict resolution
• Conduct regular employee performance reviews to keep your team top notch
• Promote and follow safety protocols

Skills

Leadership

Staff development

POS systems

Microsoft Office

Retail operations

Education

B.A. in Business Administration

Job description

New Balance, Inc. in Charlotte, NC seeks a Retail Store Manager to lead staff, operations, and store presentation while upholding our values of integrity, teamwork, and customer focus.

You will hire, train, coach, and develop a high-performing team, drive sales, manage visual merchandising, and partner with district leadership to deliver strong results. The role requires flexible scheduling including weekends and holidays.