Store Manager: Lead Team, Service & KPIs

Safelite Group Inc.; Falmouth (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

PTO & holidays

Tuition reimbursement

Paid training

Volunteer days

Job summary

Safelite Group Inc. is seeking an experienced Store Manager to lead daily retail store operations, deliver high-quality service, and coach a team of specialists. You will manage staffing, cash handling, inventory, and safety while driving performance against KPIs.

The role requires strong leadership, excellent communication, and the ability to work outdoors or in varied conditions, with a focus on delivering a memorable customer experience.

Qualifications

• High school diploma or GED, or 5–7 years of leadership experience.
• Valid driver’s license required.
• 3+ years leading teams; proven ability to drive performance.
• 3–5 years in retail/service environments; automotive experience preferred.
• Proficient with MS Office, web apps, and standard office equipment.
• Excellent communication; ability to influence, persuade and engage a mobile workforce.
• Comfort working outdoors in varied weather conditions.
• Present professional appearance and wear PPE where required.
• Physical ability to lift up to 35 lbs and stand for extended periods.

Responsibilities

• Oversee daily store operations, including opening/closing, scheduling, inventory, cash handling and KPI tracking.
• Drive team performance to meet/exceed KPI targets and company goals.
• Ensure SafeTech certification and quality installs/repairs through training and coaching.
• Provide guidance on vehicle and equipment maintenance and proper recordkeeping; support marketing materials.
• Respond promptly to customer complaints and warranty issues; maintain world-class service.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Training/coaching

Safety awareness

MS Office

Time management

Problem solving

Weather adaptability

Professional appearance

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Web applications

Office equipment

Job description

Safelite Group Inc. is seeking an experienced Store Manager to lead daily retail store operations, deliver high-quality service, and coach a team of specialists. You will manage staffing, cash handling, inventory, and safety while driving performance against KPIs.

The role requires strong leadership, excellent communication, and the ability to work outdoors or in varied conditions, with a focus on delivering a memorable customer experience.