Store Manager: Lead Customer Experience & Team Growth

Safelite Fulfilment; Zeeland Charter Township (MI); On-site; USD 52,000 - 75,000; Full time

Job summary

Safelite is seeking an experienced Store Manager to lead all retail store operations with a focus on delivering quality and service, ensuring a memorable customer experience.

You will provide people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance while driving KPI performance and compliance across the store. This role requires strong communication and hands-on leadership in a dynamic retail environment.

Qualifications

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Responsibilities

• The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience.
• This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.
• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

Skills

Leadership experience

Customer service

Communication skills

Team coaching

Retail operations

Education

High School Diploma or GED

Tools

Microsoft Office

Web applications

Job description

Safelite is seeking an experienced Store Manager to lead all retail store operations with a focus on delivering quality and service, ensuring a memorable customer experience.

You will provide people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance while driving KPI performance and compliance across the store. This role requires strong communication and hands-on leadership in a dynamic retail environment.