Store Manager: Lead Retail Ops & Service Excellence

Belron; Galva (IA); On-site; USD 70,000 - 106,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Tuition reimbursement

Health & retirement benefits

Paid training

Job summary

Safelite in the United States is seeking a Store Manager to lead daily retail operations, focus on service quality, and deliver a memorable customer experience. You will coach staff, manage cash and inventory, and drive performance to meet KPI targets and regulatory requirements.

The role requires strong leadership, excellent communication, and a proactive approach to coaching. The position includes competitive pay, benefits, and tuition reimbursement, with a commitment to work-life balance.

Qualifications

• Must have high school diploma or equivalent; 5–7 years leadership/supervisory experience preferred.
• Excellent communication and people skills; ability to coach and influence a mobile workforce.

Responsibilities

• Oversee daily store operations including opening/closing, scheduling, and cash handling.
• Drive KPI performance (NPS, Time to Serve, quality metrics) and ensure regulatory compliance.
• Ensure technicians are SafeTech certified and maintain quality installs/repairs.
• Guide vehicle/equipment maintenance and ensure proper recordkeeping; coordinate with marketing as needed.
• Respond quickly to customer complaints and warranty issues to provide world-class service.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Budgeting

Education

High School Diploma/GED

Tools

MS Office

Job description

Safelite in the United States is seeking a Store Manager to lead daily retail operations, focus on service quality, and deliver a memorable customer experience. You will coach staff, manage cash and inventory, and drive performance to meet KPI targets and regulatory requirements.

The role requires strong leadership, excellent communication, and a proactive approach to coaching. The position includes competitive pay, benefits, and tuition reimbursement, with a commitment to work-life balance.