Store Manager: Lead Retail Ops & Customer Experience

Safelite Group Inc.; Massachusetts; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay & bonuses

Benefits package >$10k

Tuition reimbursement

Paid training & tools

Benefits site

Job summary

Safelite Group Inc. is seeking a Store Manager to oversee daily store operations, lead a team, manage cash, inventory, and safety, and ensure a memorable customer experience.

You will drive performance on KPIs like Net Promoter Score and Time to Serve, coordinate scheduling, and ensure compliance with regulations. This role requires strong leadership and communication, with hands-on training for a mobile workforce.

Qualifications

• High School Diploma or GED; 5–7 years leadership/supervisory experience preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.

Responsibilities

• Oversee the daily operations of the store, including open/close procedures, work order management, CICO, customer service, staffing and scheduling, and inventory and cash handling.
• Drive team performance to meet/exceed KPI targets and company goals, including Net Promoter Score, Time to Serve, and quality metrics.
• Ensure SafeTech certification and ongoing training to guarantee quality installs/repairs.
• Provide guidance on vehicle/equipment maintenance and recordkeeping; collaborate with marketing on displays.
• Deliver world-class customer service by responding promptly to client complaints/warranty issues.
• All other duties as assigned.

Skills

Leadership

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Web applications

Job description

Safelite Group Inc. is seeking a Store Manager to oversee daily store operations, lead a team, manage cash, inventory, and safety, and ensure a memorable customer experience.

You will drive performance on KPIs like Net Promoter Score and Time to Serve, coordinate scheduling, and ensure compliance with regulations. This role requires strong leadership and communication, with hands-on training for a mobile workforce.