Store Manager: Lead Service, KPIs & Team

Safelite Group; Beaverton (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Benefits package >$10k

401(k) with match

Medical coverage

PTO & holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group is seeking a Store Manager to lead daily retail store operations with a focus on quality and service to deliver a memorable customer experience. You will supervise staffing, scheduling, cash handling, inventory control and loss prevention.

You’ll drive team performance to meet KPI goals, ensure SafeTech certification of technicians, and collaborate with marketing to showcase products while maintaining safety and operational standards across the store.

Qualifications

• High School Diploma/GED/Equivalent or 5-7 years leadership/supervisory experience.
• Valid state-issued driver's license.
• 3+ years leadership experience with incentives emphasis.
• 3-5 years experience in retail or service center environments; automotive preferred.
• Proficiency with Microsoft Office Suite, web applications and office equipment.
• Excellent communication skills with ability to influence and engage a mobile workforce.
• Comfort working outside in varying weather conditions.
• Professional appearance and PPE where applicable.
• Physical ability to lift up to 35 lbs and stand for extended periods.

Responsibilities

• Oversee daily store operations including opening/closing, work orders, cash handling, inventory, and staffing.
• Drive team performance to meet KPI goals and regulatory requirements.
• Ensure technicians are SafeTech certified and maintain quality installs/repairs.
• Guide vehicle and equipment maintenance and keep required records; assist marketing with displays.
• Provide world-class customer service and address complaints promptly.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Staffing & scheduling

Education

High School Diploma / GED / Equivalent

Tools

Microsoft Office Suite

Job description

Safelite Group is seeking a Store Manager to lead daily retail store operations with a focus on quality and service to deliver a memorable customer experience. You will supervise staffing, scheduling, cash handling, inventory control and loss prevention.

You’ll drive team performance to meet KPI goals, ensure SafeTech certification of technicians, and collaborate with marketing to showcase products while maintaining safety and operational standards across the store.