Store Manager: Lead Retail Ops & Customer Experience

Safelite Fulfilment; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

401(k) with company match

Medical coverage options

Paid time off and holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Store Manager to lead daily store operations with focus on quality service, people leadership, and safe, efficient cash and inventory management. You will drive KPI performance and coach a mobile workforce to meet company goals.

In this role you’ll ensure compliance, oversee scheduling, and deliver world-class customer experiences while coordinating with field leaders to maintain high standards across the store

Qualifications

• High School Diploma or GED or equivalent, OR 5–7 years of leadership/supervisory experience.
• 3+ years of leadership experience in retail or service environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence and coach a mobile workforce.
• Valid driver’s license required; ability to work outdoors in varying weather and lift up to 35 lbs.

Responsibilities

• Oversee daily store operations including opening/closing and scheduling.
• Manage cash handling, inventory control and loss prevention.
• Drive KPI performance and ensure safety and regulatory compliance.
• Coach technicians to ensure quality installs/repairs and proper recordkeeping.
• Provide world-class customer service and respond promptly to complaints.

Skills

Leadership

Customer service

Communication

Staff scheduling

Problem solving

Microsoft Office

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

Safelite is seeking a Store Manager to lead daily store operations with focus on quality service, people leadership, and safe, efficient cash and inventory management. You will drive KPI performance and coach a mobile workforce to meet company goals.

In this role you’ll ensure compliance, oversee scheduling, and deliver world-class customer experiences while coordinating with field leaders to maintain high standards across the store