Store Manager: Lead Teams & Customer Experience

KnitWell Group; Acton (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

KnitWell Group's LOFT store in Acton, MA is seeking a Store Manager to lead the customer and associate experiences, drive profitable operations, and uphold visual standards. You will coach the team to deliver exceptional service and cultivate a welcoming environment across our brand.

You will manage daily operations, use technology for a seamless omnichannel shopping experience, and develop a high-performing team with opportunities for professional growth and bonuses.

Qualifications

• Experience in retail management or service industry (2+ years preferred).
• Hospitality mindset when engaging with customers and colleagues.
• Strong people management and talent development abilities.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and able to operate a point-of-sale system.
• Strong business acumen with ability to develop strategies and action plans.
• Organized, delegates, and prioritizes to meet deadlines.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Coach associates to apply brand behaviors and build customer connections.
• Use technology to provide a seamless omnichannel shopping experience.
• Hire and build a store team through training and development.
• Create an inclusive store environment where everyone feels welcome.
• Develop strong store operations and budgets; oversee payroll.
• Manage day-to-day store operations, including opening and closing.

Skills

Hospitality mindset

People management

Leadership

Interpersonal skills

Communication skills

Technology proficiency

POS system

Business acumen

Strategic planning

Organization & prioritization

Job description

KnitWell Group's LOFT store in Acton, MA is seeking a Store Manager to lead the customer and associate experiences, drive profitable operations, and uphold visual standards. You will coach the team to deliver exceptional service and cultivate a welcoming environment across our brand.

You will manage daily operations, use technology for a seamless omnichannel shopping experience, and develop a high-performing team with opportunities for professional growth and bonuses.