Store Manager: Lead Retail Excellence & KPIs

Safelite; Wisconsin Rapids (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay and bonus

Benefits package

401(k) plan

Medical coverage

PTO & holidays

Volunteer days

Tuition reimbursement

Paid training

Job summary

Safelite in Wisconsin Rapids is seeking a Store Manager to lead daily store operations, coach a high-performing team, manage inventory and cash, and uphold safety and service standards. You will drive customer satisfaction and KPIs while ensuring proper training and adherence to policies.

The role requires strong leadership, excellent communication, and a professional appearance, with a focus on safety and efficiency in a retail/service environment.

Qualifications

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience.
• Valid state-issued driver’s license.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Responsibilities

• Oversee the daily operations of the store, including open/close, work orders, CICO, staffing, and cash handling.
• Drive team performance to meet KPI targets and company goals (NPS, Time to Serve, conversions, quality).
• Ensure technicians are SafeTech certified and maintain quality installs/repairs through training.
• Provide guidance on vehicle/equipment maintenance and collaborate with marketing on displays.
• Deliver world class customer service by quickly addressing complaints and warranty issues.
• All other duties as assigned.

Skills

Leadership

Customer service

Team coaching

Communication

Scheduling

Inventory management

Cash handling

Loss prevention

Safety

Microsoft Office

Education

High School Diploma/GED/Equivalent

5-7 years leadership/supervisory experience

Tools

Microsoft Office Suite

Job description

Safelite in Wisconsin Rapids is seeking a Store Manager to lead daily store operations, coach a high-performing team, manage inventory and cash, and uphold safety and service standards. You will drive customer satisfaction and KPIs while ensuring proper training and adherence to policies.

The role requires strong leadership, excellent communication, and a professional appearance, with a focus on safety and efficiency in a retail/service environment.